03 – GDPR Complaints Procedure

1. Scope

  • 1.1 This procedure addresses complaints from data subject(s) related to the processing of their personal data, AppCan’s handling of requests from data subjects, and appeals from data subjects on how complaints have been handled.

2. Responsibilities

  • 2.1 All employees are responsible for ensuring any complaints made in relation to the scope of this procedure are reported to the Data Protection Officer.
  • 2.2 The Data Protection Officer is responsible for dealing with all complaints in line with this procedure.

3. Procedure

3.1 AppCan Ltd, as data controller, will supply the contact details of our Data Protection Officer on our website which is clearly defined.

3.2 AppCan Ltd has clear guidelines in the GDPR Policy and any complaint is sent directly to the Data Protection Officer’s mailbox, to enable the data subject to lodge a formal complaint.

3.3 The council provides data subject(s) with details of our privacy notice and we have published this document on our help site.

3.4 Data subjects are able to complain to AppCan Ltd about:

  • how their personal data has been processed;
  • how their request for access to their data has been handled;
  • how their complaint has been handled;
  • how to appeal against any decision made following a complaint.

3.5 Data subject(s) seeking to lodge a complaint are able to do so direct to the Data Protection Officer whose email details are boyd.neal@appcan.co.uk

  1. Complaints received are directed to the Data Protection Officer for resolution.
  2. AppCan Ltd will endeavour to resolve any complaints received wherever possible within one month.
  3. Appeals on the handling of complaints are to be resolved where possible within ten (10) working days.

3.6 In the event that AppCan Ltd should fail to act on a data subject’s access request within one month, or refuses the request, it will set out in clear and plain language the reasons it took no action or refused the request.

3.7 AppCan Ltd will also inform the data subject(s) at that time of their right to complain directly to the supervisory authority. In doing so, AppCan Ltd will provides the data subject(s) with the contact details of the supervisory authority, (the Information Commissioners Office) and will inform the data subject of their right to seek judicial remedy.

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